right of withdrawal
INFORMATION ABOUT YOUR RIGHT OF WITHDRAWAL
You have the right to withdraw from your contract within 14 days without giving a reason.
The cancellation period expires after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last goods.
To exercise your right of withdrawal, please inform us:
of your decision to withdraw from this contract by an unequivocal statement (e.g. by a letter by post or e-mail). The resignation can be informal.
In order to comply with the withdrawal period, it is sufficient if you send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Sealed goods that are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery are excluded from the above right of withdrawal.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we will refund all payments received from you, excluding the cost of delivery, without undue delay and in any case no later than 14 days from the day on which we were informed of your decision to withdraw from this withdraw from the contract, be informed and have received the return.
We will make such a refund using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such a refund. We can withhold the refund until we have received the goods back.
Customers residing in Germany please return the goods to:
Customers residing in other countries please return the goods to:
immediately and in any case no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you return the goods before the period of 14 days has expired. You have to bear the direct costs of the return. You are only liable for any depreciation of the goods that exceeds the normal depreciation of the goods by testing the goods for functionality.